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Frequently Asked Questions

Need Answers? Dive into your FAQs for everything from home warranty plans, claims and coverage to membership details, and more!” 3. Section: “Frequent LifeGuard Questions

Frequent LifeGuard Questions

About LifeGuard

What is LifeGuard?

LifeGuard is your trusted partner in home protection, offering comprehensive coverage for your home’s systems and appliances. Think of us as your lifeline in times of unexpected breakdowns. Whether it’s an aging air conditioner, a plumbing issue, or a malfunctioning appliance, we step in to save the day. With LifeGuard, you get reliable service, expert care, and the peace of mind knowing you’re covered when life throws those “uh-oh” moments your way. Our mission is to help homeowners live stress-free, knowing that we’ve got their backs.

Why should I choose LifeGuard over other home warranty providers?

Choosing LifeGuard means choosing a partner who puts your home’s protection
first. We offer more than just coverage—we provide peace of mind with
exceptional service and transparent pricing. Unlike other providers, LifeGuard
goes the extra mile to cover everything from regular wear-and-tear to unexpected
breakdowns, without hidden fees or surprises. Our plans are tailored to fit your
needs, and our team is always ready to respond quickly and professionally, just
like a lifeguard on duty. We’re here to ensure that you’re always safe, secure,
and well taken care of. When you choose LifeGuard, you’re not just getting a
warranty—you’re getting a lifeline for your home.

How much does a LifeGuard home warranty plan cost?

At LifeGuard, we offer a variety of affordable home warranty plans designed to fit
your needs and budget. The cost of your plan depends on the level of coverage
you choose, the size of your home, and the systems and appliances you want to
protect. Our pricing is transparent with no hidden fees, and we provide flexible
payment options so you can find a plan that works for you. Whether you’re
looking for basic coverage or a comprehensive package, LifeGuard offers
competitive rates that ensure you get the protection you need without breaking
the bank. Reach out today for a personalized quote, and let us help you keep
your home safe and secure.

Claims and Coverage

How long does my contract last?

LifeGuard home warranty contracts typically last for one year. At the end of the
term, you have the option to renew your contract for continued protection. We
make it easy to keep your coverage active, and you’ll receive reminders when it’s
time to renew. Whether you choose to renew for another year or adjust your
coverage, we’re here to ensure your home stays protected all year round.

How do I request service?

Requesting service with LifeGuard is quick and easy! Simply visit our online
portal, or give us a call to start the process. Once you’ve submitted your request,
we’ll connect you with one of our trusted professionals who will arrive promptly to
take care of your home’s needs. We’re always just a few clicks or a phone call
away, ready to jump into action and make sure your home stays safe and sound!

Is there a limit to the number of repairs during my contract term?

With LifeGuard, there’s no limit to the number of covered repairs you can request
during your contract term. We’re here to keep your home running smoothly,
whether it’s one repair or many. As long as the issue is covered under your plan,
we’ll be there to handle it — giving you peace of mind without counting repairs!

How does LifeGuard determine if my service request is approved or not?

At LifeGuard, we strive to make the approval process as simple and transparent as possible. When you submit a service request, we review the details of the issue to ensure it’s covered under your plan. This includes checking for things like the type of system or appliance, its condition, and any maintenance requirements. If the item is within the scope of your coverage and the issue is eligible, we’ll approve the request and dispatch a qualified technician. If there’s any doubt, we’ll let you know what we can do and guide you through the next steps.

We thought the issue was fixed, but it’s not. Can we get the repair person back?

Yes, absolutely! If the issue persists within 30 days of the initial repair, we’ll send the same repair professional back out at no additional cost to you. We’re here to make sure everything is working as it should, so just reach out to us and we’ll get things squared away quickly.

Member Resources

Can I change my plan?

Yes, you can! LifeGuard offers flexible options to ensure your plan fits your needs. If you’d like to upgrade or modify your coverage, simply reach out to our team, and we’ll help you find the right plan for your home. We’re here to ensure you’re always covered, no matter what life throws your way!

How do I make sure my coverage continues/renews when the year is up?

To ensure your coverage continues seamlessly, we’ll notify you before your plan expires. You can easily renew your plan by contacting us or managing your renewal through your account. Our team will make sure you’re covered for another year, so you can keep enjoying peace of mind with LifeGuard.

Can I cancel at any time?

Yes, you can cancel your LifeGuard plan at any time. We want to make sure you’re happy with your coverage, so if you decide it’s not the right fit, just reach out to our team. Please note that there may be some terms and conditions related to cancellations, and we’ll guide you through the process to make it as smooth as possible

Commonly Asked Questions

How is a home warranty different from homeowners insurance?

A home warranty and homeowners insurance both offer protection, but they
cover different things. Homeowners insurance helps protect you against damage
or loss caused by unexpected events, such as fires, storms, or theft. It typically
covers the structure of your home and your personal belongings. On the other
hand, a home warranty helps cover the repair or replacement costs of major
home systems and appliances that break down due to normal wear and tear. This
includes things like HVAC systems, plumbing, electrical systems, and kitchen
appliances. A home warranty is designed to give you peace of mind when these
essential items need fixing, while homeowners insurance focuses more on
protecting your home from catastrophic events.

Can I get a Home Warranty on a Rental Property?

To purchase a home warranty for a rental property, you must be the owner of the property. As the property owner, a home warranty can help you cover the costs of unexpected repairs or replacements for major systems and appliances, such as the HVAC, plumbing, and appliances. This can protect your investment and ensure that your property remains in good condition for your tenants. Keep in mind, the home warranty is designed to assist the property owner, so you’ll need to be the primary account holder for the warranty plan.

Can I choose my own Repair Person?

With LifeGuard, we have a network of trusted, licensed professionals to handle your service requests. While you can’t choose your own repair person, we ensure that the technician assigned to your claim is highly qualified and experienced in handling the necessary repairs. If you have a specific preferred provider, please reach out to our customer service team, and we’ll do our best to accommodate your request within the guidelines of your plan.

Costs and Payments

Can I customize my Payment Options?

Absolutely! At LifeGuard, we understand that flexibility is key. We offer a variety
of payment options to fit your needs, including monthly, quarterly, or annual billing
cycles. You can choose the payment plan that works best for your budget and
lifestyle. For any special payment requests or adjustments, feel free to contact
our customer support team, and we’ll be happy to assist you in setting up a
payment plan that’s right for you.

How much do I pay to file a Request Service?

At LifeGuard, we strive to keep things simple and transparent. When you file a Request Service, a small service fee may apply, depending on your plan. This fee covers the cost of dispatching a qualified professional to assess and resolve the issue. The exact amount of the fee will be outlined in your plan details, so you’ll always know what to expect. Our goal is to ensure that getting help is hassle-free and affordable!

Will I have any out-of-pocket expenses?

With LifeGuard, we work hard to minimize any unexpected costs for you. Depending on the type of service and your plan, you may have a small service fee or deductible for each covered repair request. This fee is typically a fraction of the cost of a full repair or replacement. However, we’ll always keep you informed about any potential costs up front, so there are no surprises. Our aim is to provide you with a smooth, worry-free experience—getting your home back in shape without breaking the bank!